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FREQUENTLY ASKED QUESTIONS
Common questions about Gallarific are answered below. If you have a question that isn't answered below, please contact us and we will be happy to answer all of your questions. For more detailed information on Gallarific, including installation instructions, please refer to the documentation section.
That's a very good question, and it's one we receive a lot. We know there are a lot of open source competitors to Gallarific, but here are the reasons why we feel Gallarific is worthy of your hard earned dollars:
Can you customize Gallarific for us? Yes we sure can! Whether you want to change the colors and logo, add new features, or make Gallarific fit into your existing site, we can do it. Just click the "Contact" link at the top of the page after you order and tell us the customizations you want! We will give you a quote within 48 - 72 hours. What is your support policy? Gallarific comes with free product support for the paid version via email. Free product support is limited to script installation and the troubleshooting of common installation problems and server settings. Any customizations, new features, etc. can be performed at our billable rate. Contact us for a quote on any customizations you might need. Is Gallarific installed on my web server? Yes, Gallarific is a collection of PHP scripts that need to be uploaded to your web server. Do you offer a hosted version of Gallarific? If you need hosting for your installation of Gallarific, please sign up for a hosting plan here. Our parent company has had 99.950% uptime for over five (5) years straight, and the servers are fully optimized to take advantage of all the features Gallarific has to offer. How do I install the photo gallery? Gallarific is easy to install via FTP. You upload the files to your web site and then run the install script from your web browser. It automatically creates the database for you and does everything you need to start uploading photos. We offer free installation for the Paid Version for those who aren't comfortable installing Gallarific. After you purchase just contact us to request the free installation. Please include FTP details for your site. You'll also need to create an empty MySQL database and send your database details (database server, usually "localhost", database username, database password and database name). All installs are completed within 48 hours and we will send you an email with your login details when it's done. What web hosts do you suggest? Gallarific can run on the large majority of PHP web hosts, as long as they meet our requirements. If you need hosting for your installation of Gallarific, please sign up for a hosting plan here. Our parent company has had 99.950% uptime for over five (5) years straight, and the servers are fully optimized to take advantage of all the features Gallarific has to offer. What payment methods do you accept? We accept all major credit cards. Payment is processed through our parent company, InfoServe Media, LLC Why is there a 2MB upload limit, and how do I change it? Gallarific's limits on upload file size are determined by your server's PHP settings. The default values for PHP will restrict you to a maximum 2 MB upload file size. Gallarific calculates and displays the maximum file size for the photo uploads based on two PHP settings, "post_max_size" and "upload_max_filesize." Depending on your host, changing these two PHP variables can be done in a number of places with the most likely being php.ini or .htaccess (depending on your hosting situation). For example, to increase the limit on uploaded files to 10 MB:
Have any more questions? Please contact us. |
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